Fire and EMS Crisis Communications Consultant

Built from responder experience

Jason Pack is not a consultant who only studied fire and EMS communication. He is an active Advanced EMT who still runs ambulance calls several times a month and a former fire and EMS public information officer.

That field connection matters. Fire and EMS communication has to respect crews, patients, families, hospitals, mutual aid partners, elected leaders, and reporters while the incident is still unfolding.

The pressure fire and EMS agencies face

Departments may face line of duty death notifications, mass casualty incidents, public scrutiny after a delayed or failed response, community concern after a controversial call, and employee morale issues after a traumatic event.

These moments require more than a press release. Leaders need a process for family notification, employee support, public statements, media briefings, and follow-up messaging after the first day passes.

Services for departments and command staff

MRGS supports fire and EMS departments that need planning, training, or active incident communications support. The work can be tailored for municipal departments, county EMS systems, volunteer agencies, and regional response groups.

• Crisis communications planning for fire and EMS departments.
• Line of duty death and serious injury communications protocols.
• Mass casualty incident communications support.
• Media relations training for fire and EMS command staff.

Disaster and response credibility

Jason Pack has direct experience with wildfires, hurricanes, tornadoes, and ice storms as both a responder and communicator. He also served as a former FEMA public information officer and deployed to the World Trade Center on September 11, 2001.

That mix gives MRGS a practical view of the scene, the station, the emergency operations center, and the press briefing room.

FAQ

What makes fire and EMS communications different from law enforcement communications?

Fire and EMS communications often involve patients, hospitals, medical privacy, family notification, responder trauma, and mass casualty operations.

Does MRGS help departments prepare for line of duty death communications?

Yes. MRGS can help build protocols before an event so leaders are not writing the plan during grief.

Can MRGS support a department during an active mass casualty event?

Yes. Remote support can begin quickly, with on-site support discussed based on the event and location.

Related MRGS services

• Media Rep Global Strategies homepage
• Crisis communications case studies
• Emergency Management Crisis Communications Consultant
• Healthcare Crisis Communications Consultant
• Crisis Communications Consultant for Law Enforcement